Pentana is audit management software from ideagen, suitable for businesses of all sizes and all industries. Integrate your business processes by linking data from 3rdparty applications and provide key information to users of other systems. We value attitude as well as aptitude, and provide opportunities to those who are prepared to take the next step on their career path. The it help desk is no exception, and optimal help desk performance is highly dependent on good and appropriate help desk software being available to assist help desk agents and end users. Weve had great support from the team at pentana solutions from server training to live start, with. Hesk partners with sysaid technologies to bring you the best of two worlds. It is because of this rapid growth that we have been busily working in the background on a revamped portal that makes it easy for you to navigate and find. By utilising only the latest technologies available, we are able to deliver not only functional and intuitive products, but also extremely cost effective solutions.
We are dedicated to helping you achieve your goals and objectives with a full range of consulting, ongoing training, ecommerce tools, support and product development services. Pentana solutions recognises that our people are our greatest asset. Rebekka jones desktop support engineer pentana solutions. Designed with financial controllers and dealer principals in mind, pentana solutions has created the ultimate suite of business intelligence software products to optimise the accounting and business intelligence software needs of your business. A global company with its corporate headquarters in melbourne, australia, pentana solutions was established in 1974 to specialise in the development and supply of automotive software tailored to the needs of dealerships. Should you require any further information regarding our dealer management systems, please dont hesitate to. The program leverages risk and control frameworks to help. Optimize audit productivity, compliance and information management with ideagen. With a global footprint spanning 116 countries the company provides enterprise resource planning erp for the automotive and distribution space. The comprehensive audit management tool pentana is extremely flexible. See the complete profile on linkedin and discover rebekkas connections and jobs at similar companies.
Weve created this buyers guide to assist potential purchasers in determining which help desk software best fits their needs. Pentana solutions is led by a dedicated team of senior executives that drive the company daily to deliver on our promise and vision for the industry. With a good customer support tool, you can ensure all team. Their combined expertise, experience and passion propel the company forward in its determination to transform the industry, today and the next. Pentana solutions leverages its 40 yearsi experience to operate as a true ione stop information technology shopi.
Help desk software solutions vary in functionality, pricing and underlying technology. Whether it be through our online parts software, parex, thats connecting 60 million parts sales worldwide, or any number of the tools within our dealer management systems, were transforming the way your parts inventory and service departments run. Our software delivers complete operational grc functionality including. A free inside look at pentana solutions salary trends based on salaries wages for 11 jobs at pentana solutions. Help desk software has a point of contact for customers to send their queries and a ticketing system that tracks and organizes issues for faster resolution.
Aug, 2019 a product was classified as help desk software if it contained all the core featuresticketing, knowledge base, and communication. Account manager job description account manager responsibilities include developing longterm relationships with a portfolio of clients, connecting with key business executives and stakeholders. It features an audit process workflow which is easy to manage and control. Sep 30, 2019 software pricing may also depend on software capabilities, including marketing automation, sales automation, help desk, and call center. More than 50,000 users, in excess of a hundred countries rely daily on the pentana solutions products for managing and developing their business. Innovative software solutions for automotive pentana. Pentana solutions team were very willing to learn from us and listen to what we needed rather than what they thought we needed. Implementing audit software from a to z sepia solutions. Compliance management, exceptions management, issue. Malcolm connell remote installation manager pentana. As saas solutions, all of the help desk software tested can be run on someone elses serversa fact that could appeal to many owners of smbs. Pentana solutions integrated parts inventory software for.
A ticket consists of one or more messages arranged in chronological order. For 45 years, pentana solutions has pushed the automotive envelope through innovation, cutting edge technology and industry. Pentana solutions limited free company information from companies house including registered office address, filing history, accounts, annual return, officers, charges, business activity. As a customer investing in a software product, you are looking for constant support, besides the price of the software. Average pentana solutions pty ltd salary in australia payscale. Innovative software solutions for automotive pentana solutions. Jan 08, 2018 commerzbank, a leading german international commercial bank with branches and offices in almost 50 countries, is to implement pentana audit, a software system from ideagen, for its global internal audit operations. The program leverages risk and control frameworks to help companies perform internal audits. Salaries posted anonymously by pentana solutions employees. See who you know at pentana solutions, leverage your professional network. About it help desk it help desk software solutions automate, centralize, and streamline the endtoend process of reporting, managing, and resolving employee technical issues. For 45 years, pentana solutions has pushed the automotive envelope through innovation, cutting edge technology and industry changing invention. Each dealer management system dms offers its own set of integrated functions within the business intelligence software that afford you the greatest.
These robust software applications enable it departments to quickly and successfully troubleshoot and address employee technical problems by. The average salary for pentana solutions pty ltd employees in australia is. Pentana solutions customer support login page copyright. Help desk solutions are often lumped under the broader it service management category, but the strict definition of help desk software refers to the specific process of addressing customer issues, whereas it service management includes support for an internal audience your employees. Over the years, we have seen a 40% increase in the number of customers who choose to use our customer services portal rather than the traditional phone support.
Dynamic performance dashboards and reports can be created for realtime analysis of all key audit metrics, bringing your organisation in line with the optimised stage. Browse all business software directories at capterra. Titan dms the leading global dealer management solution. Sep 30, 2019 pentana is a complete internal audit automation solution which can be configured for any industry. We have a global sales team standing by to help with any enquiries you may have. Contact us pentana solutions dms, crm and bi driving success. We offer a wide range of products to meet your parts inventory software and service software needs. Account manager job description job description examples. Customer support and helpdesk access throughout your project the qpulse customer support portal is a unique 247 online service that is available to all qpulse customers.
Financial disclosure checklist software pentana compliance accountability and. Software as a service saas, solutions for automotive industry. Bonus tools such as inventory hardware and software tracking, and auto alerts for common devices and features. Zendesk help desk software choose the best helpdesk software. Pentana audit uses powerful features to ensure processes are extremely effective, such as automatic report generation, detailed issue tracking and action management, and an adaptable library of objectives, risks, controls and tests to ensure you achieve the managed stage comfortably. Iso 9001 and iso 29000, achieved since 2002 15 years now. Pentana audit is fully riskbased, meaning that the system is always optimised for continual monitoring and improvement.
Can run reports and delegate work, and add features where available. Ideagen offers pentana, an internal audit management solution, designed to increase productivity through the automation of audit activities. It is the hub of our online interaction with qpulse customers, and allows them to interact and. View rebekka jones profile on linkedin, the worlds largest professional community. Handle customer questions and issues in a systematic way. It has strong compliance with sox requirements with its transparent internal controls and procedures. A surprisingly simple, userfriendly and free help desk software with integrated knowledgebase. Esxi, windows servers, veeam, red hat linux and operating software packages. Youll find comparisons of pricing, performance, features, stability and many other criteria. Our passion for the industry and our expertise in the field drive us to always look for the next opportunity. Web based technologies allow us to minimise the infrastructure required for dealers to operate our solutions, whilst increasing our ability to. Audit management software pentana audit ideagen plc. Building dell and ibm servers for the auto industry. Please disconnect from the virtual private network vpn when not in use.
Check your ip here pentana solutions offers a number of support channels including free top gear webinars, local account managers, phone support, and through our customer services portal. Pentana solutions offers a suite of electronic document management software products that completely transform the way your accounts department, and business in whole, operates. Work with usemploymenthuman resources pentana solutions. As a customer investing in a software product, you are looking for constant support, besides the price of. Ideagen to provide commerzbank with internal audit software. Sepia solutions has been implementing audit software based on the clients. Pentana audit is ideagens riskbased audit automation software solution used by over 450 organisations worldwide. Certified quality esseitalia is certified for more than 15 years now on the management and quality system. Itil is the it service management itsm best practice framework formerly known as the it infrastructure library. More than 50,000 users, in excess of a hundred countries rely daily on the pentana solutions products for managing and developing their business among the products that pentana solutions offers, it is worth mentioning. Help desk software with powerful ai assistant zoho desk. Among the products that pentana solutions offers, it is worth mentioning. Pentana solutions offers a number of support channels including free top gear webinars, local account managers, phone support, and through our customer services portal.
Find out how we support our customers with the solutions we have provided and help them. When your support team needs to interact with multiple teams like finance, sales and marketing, there tends to be a lot of data and even more confusion. Pentana solutions mount waverley, victoria local business. A place for your customers to interact with your help desk. Account managers liaise between customers and crossfunctional internal teams to ensure the timely and successful delivery of our solutions according. Help desk software automates customer services in diverse ways. These include ticket management, automation suite, and reportingoptimization. Not all help desk solutions are created equal and not all help desk solutions do the same things. Customer support and helpdesk access throughout your project. Pentana solutions is an international company, which specializes in providing innovative software solutions for the automotive industry.
Pentana solutions are the leader in transforming automotive retailing. Audit software 2020 best application comparison getapp. Software pricing may also depend on software capabilities, including marketing automation, sales automation, help desk, and call center. Certified quality the pentana solutions quality system fully aligned with the strictest current standards. Adobe enables students, photographers, and small to medium businesses to create beautiful clothing designs with easy access to all your favorite assets, including images, colors, brushes, and type styles. Allows you and your team to work across desktop and mobile devices. The program allows efficient processing of customer inquiries. By automating and streamlining your entire organisation, pentana solutions electronic document management software creates productivity, efficiency and ultimately an increased bottom line.
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